What it is
Structured follow-up: after service completion or delivery, an automation sends the right message via SMS or email, captures feedback, and optionally links to your preferred review platform—always aligned with the platform’s guidelines.
Reviews & follow-up automations
Turn completed work into proof people can see—and keep relationships warm between visits or purchases.
At a glance
We configure timing, messaging, and channels so customers receive clear, polite requests after a defined success moment. The system tracks who responded, routes happy customers toward public review surfaces, and flags issues for your team before they escalate quietly.
Who it helps
Local and regional businesses that live on trust signals: trades, medical-adjacent services, professional firms, and anyone rebuilding credibility after a dated online presence.
Principles
No spam cadences, no fabricated testimonials, no incentive schemes that violate platform rules. We help you ask honestly and make it easy for satisfied customers to say yes.
Connection to automation
Often paired with workflow automation so CRM updates, tagging, and future nurture sequences stay accurate as reviews arrive.