AI phone receptionist
Greets callers with your practice areas, captures contact details, matter category at a high level, urgency, and preferred consult times—without giving legal advice.
Legal
AI Receptionist for Law Firms
Someone searching for counsel at 10 p.m. after an arrest, an injury, or a business dispute will hire the firm that responds. An unanswered line is not neutral—it is a referral to whoever picks up next.
The problem
Legal intake is time-sensitive and reputation-sensitive. Missed after-hours calls and slow consultation booking leak high-intent matters before a conflict check ever starts.
- After-hours and weekend inquiries for criminal, personal injury, family, and business matters go to voicemail while competing firms offer night intake.
- Reception is buried in scheduling; qualified consultation requests wait in a callback queue that never shrinks.
- Conflict checks and matter-sensitive questions must stay with attorneys or intake staff—but callers still need a professional first response tonight.
- No-show consults waste attorney calendar blocks when reminders and confirmations are inconsistent.
What we install
An AI receptionist for first-response intake and consultation booking—with hard handoffs to humans for conflict checks, legal advice, and anything that must stay inside your ethical walls.
Consultation booking
Books intro calls or in-office consults against attorney calendars you approve, with clear expectations about what the meeting is (and is not).
Conflict-check handoff
When a matter needs a conflict check or attorney judgment, the agent collects the minimum facts you allow and routes a structured summary to intake staff—never “resolving” conflicts in the bot.
Missed-call & reminder automation
Text-back for abandoned rings plus consult reminders so booked time with counsel actually happens.
How it works for law firms
1. Draw the ethical boundary in the script
We define practice areas the AI may discuss, phrases that must trigger human handoff, and what never gets collected on a recorded line. Attorneys approve before go-live.
2. Connect intake and calendars
Consultation slots, notification rules, and the conflict-check queue are wired so after-hours leads arrive as structured intake—not a rambling voicemail.
3. Staff the bot; lawyers keep judgment
AI covers nights and overflow. Humans own conflict checks, engagement decisions, and advice. You review transcripts and tune the handoff weekly.
Legal FAQ
No. It handles intake, scheduling, and routing only. Anything requiring legal judgment escalates to your team—never an automated opinion.
The AI does not clear conflicts. It gathers allowed intake details and hands the package to a human for conflict check.
Yes. After-hours intake is the primary firm use case—especially when prospects call right after an incident.
We configure disclosure language you approve and limit intake fields to what your firm allows on that channel.
Many firms choose Mercy Growth for after-hours intake and booking. High-volume or multi-office firms often need Pro.
Which plan fits legal?
Mercy Growth
Growth covers after-hours intake and consult booking without a night desk. Pro is there when multi-attorney routing gets complex.
See full pricingPreview after-hours legal intake on a live demo
Hear a first-response call, then book a demo to map practice areas, conflict-check handoff, and consult calendars.
Don't take our word for it — call our AI right now.
Hear a sample call
Sample audio is coming soon. Book a demo to hear the AI live on a guided call.
Ask it anything a customer would. It answers 24/7.
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