When you miss a call, the next listing on Google is one tap away. Missed-call text-back sends an automatic SMS within seconds so you stay in the conversation—and keep the lead.
Mercy Speaks Digital installs missed-call text-back on your existing business number: detect the miss, send a customizable first text in seconds, continue or hand off the conversation, and report what converted. It is included on every plan and pairs cleanly with our AI phone receptionist when you want calls answered and texts covering the gaps.
Missed-call text-back is an automation that sends a polite, on-brand SMS within seconds whenever a caller does not reach you. Instead of hoping they leave a voicemail, you open a text thread immediately—ask how you can help, offer a booking link, or invite them to reply with what they need.
Most callers will not wait. After one or two rings with no answer, they hang up and try the next Google result—often a competitor who picks up or texts first. Speed-to-lead is the difference between a booked job and a silent number. Text-back buys you that second chance without hiring another person to watch the phone.
1) A call to your business line goes unanswered or hits voicemail. 2) Our system detects the miss and fires your approved first text—usually within seconds. 3) The caller replies in SMS; you (or your AI stack) continue the conversation, book the appointment, or hand off to a human. You keep your existing number. Nothing changes for how customers find and dial you.
Customizable first text so the opener sounds like your business, not a generic blast. Conversation handoff so replies reach the right person or workflow. Reporting so you see missed calls, texts sent, and which threads turned into booked work. Setup covers quiet hours, opt-out language, and the tone you approve before go-live.
Quick answers about setup, integration, and support.